What we know about your family, and what we do with it.

The controller of your personal data is Parents4Parents B.V., a Dutch private limited company (besloten vennootschap) registered with the Dutch Chamber of Commerce (KvK) under number 99061236, with its business address at Sint Pieterskade 26 A-01, 6212 AD Maastricht, the Netherlands.

For anything about your privacy, write to hello@parents4parents.com. A person on our team reads it and answers.

This policy covers the P4P website and its sign-up forms, the Hub, the PaPa and MaMa assistants, the Village4Parents community, our referral programme, our emails and our apps.

We do not buy information about you from other companies, and we do not build profiles of you from outside P4P.

We only process this information because you gave your explicit consent when you shared it. Every one of these questions is optional, and saying "prefer not to say" changes nothing about what you can use.

You can withdraw your consent whenever you like by deleting the answer in your profile, deleting the conversation, or writing to us. We then delete that information. Withdrawing does not make what we did before unlawful.

We never use this information for advertising, never sell it, and never share it with other members or with the person who referred you.

P4P is for adults. Children do not have accounts, and we do not knowingly collect information from anyone under 18. If we find an account belongs to someone under 18, we close it and delete its information.

What we do hold about children is what you tell us as their parent or carer: mainly their age or stage, and optionally their gender and any needs. That is what lets us show you guidance for a toddler rather than a teenager.

Some parts of the Hub let you add a child's first name, photos or notes in your private or family spaces. That is up to you. It stays in those spaces and is never shown in the Village or used for anything else.

In the Village, our house rules ask everyone to keep children unidentifiable. If a post identifies a child, we remove it.

Before something moves from private to shared, you choose to share it. Nothing moves across on its own, with one exception: a note on the fridge that mentions today also appears on today's list for both of you, because the fridge is already shared.

If your second person leaves the membership, they lose access to the shared spaces. What they pinned there stays, so the family calendar does not suddenly have holes in it. Their private side leaves with them.

We use your family profile and what you do in the Hub to suggest guides, courses, tools and Porches, and to decide what to show you first. You can change the answers that drive this at any time in your profile.

PaPa and MaMa send your message, together with the profile context they need, to the AI model provider we work with, who generates the answer and sends it back. We only use AI providers on business terms that do not allow them to use your conversations to train their models.

None of this involves automated decisions with legal or similarly significant effects on you. A recommendation is only a suggestion.

We record the member's link or code used at checkout, so we can give you the referral price and credit the right member. Only one person can be credited for a purchase.

We tell the member who referred you that a referral was made and whether their reward is pending, paid or cancelled. We do not show them your name or email, and we never tell them anything else about you: not your family profile, your activity in the Hub, or whether you stay a member after the referral is confirmed.

To run the programme, we use your referral link or code, which purchases were credited to you, the status of each reward, the payments we make, and the bank account you give us for payouts. We may ask for tax or identity details where the law or our accountants require them. We do this to keep our agreement with you, and because tax law requires us to keep payment records.

Please share your link yourself. We do not ask for, and do not want, other people's contact details, and we never contact anyone on your behalf.

To keep the programme fair, we check referrals for signs of fraud, such as self-referrals, fake accounts or unusual patterns. We do this on the basis of our legitimate interest in preventing abuse. If a check affects a reward, we tell you.

We work with a small number of service providers. They process your data only on our instructions, under a data processing agreement, and are not allowed to use it for their own purposes.

Write to hello@parents4parents.com and we will send you the current list of providers by name.

Outside those providers, referral information is shared only as described in section 7.

We would also share information if the law requires it, if we believe someone, especially a child, is in serious and immediate danger, or to protect P4P and its members from fraud or abuse.

If P4P were ever sold or merged, your information would move with it and this policy would continue to protect it. We would tell you before that happened.

When a provider processes data outside the European Economic Area, we make sure it is protected by an adequacy decision of the European Commission, such as the EU–US Data Privacy Framework, or by the Commission's Standard Contractual Clauses. Write to us if you would like a copy of the safeguards we use.

Most of this you can do yourself in your profile and account settings. For anything else, write to hello@parents4parents.com. We answer within one month, and it costs nothing. We may ask you to confirm it is really you first.

Some records we have to keep even if you ask us to delete them, such as payment and reward records that tax law requires. We keep those locked away and use them for nothing else.

If you are unhappy with how we handled your information, please tell us so we can put it right. You can also complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens, or to the authority in the EU country where you live.

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All traffic to P4P is encrypted. Passwords are stored in a form nobody can read, including us. Only the people on our team who need access for their work have it, and card details never touch our systems.

If something ever went wrong and your information was at risk, we would tell you and the Autoriteit Persoonsgegevens as quickly as the law requires, and tell you what we are doing about it.

We update this policy when P4P or the law changes. For meaningful changes, we email you and show a notice in the Hub before they apply. The date at the top always shows the latest version.

Email hello@parents4parents.com, or call +31 85 333 5747. By post: Parents4Parents B.V., Sint Pieterskade 26 A-01, 6212 AD Maastricht, the Netherlands.