The deal between us.

Parents4Parents ("P4P", "we", "us") is run by Parents4Parents B.V., a Dutch private limited company (besloten vennootschap) with its statutory seat in Maastricht. We are registered with the Dutch Chamber of Commerce (KvK) under number 99061236, and our business address is Sint Pieterskade 26 A-01, 6212 AD Maastricht, the Netherlands. Our VAT number is NL868773852B01.

These terms cover everything under the P4P name: the website, the Hub, courses, crash courses, guides, the Library, the P4P Note, the PaPa and MaMa assistants, the Village4Parents community with its Porches, and our referral programme. Together we call these "P4P".

By creating an account, buying something, or using P4P, you agree to these terms. How we handle your personal information is in our privacy policy, which also explains cookies. The two are written to be read together.

You can create an account, and buy anything on P4P, if you are 18 or older. P4P is built for parents, step-parents, carers, grandparents, expecting parents and people who work with families.

An account is personal. Please give us accurate account and payment details and keep them up to date, use your real email address, keep your password to yourself, and tell us straight away at hello@parents4parents.com if you think someone else has got into your account. You are responsible for what happens under your login.

You may not sell, transfer or share your paid access so that someone else uses your membership as their own. If you want someone else in your family to use P4P, the P4P+ membership includes a second login for them (see 4.6). Please use that rather than sharing yours.

Everything on P4P, including courses, guides, scripts, tools, articles, audio and answers from PaPa and MaMa, is educational information and support to help you make your own decisions. It is written with care, and where we draw on research or on experts we say so. It is still general. It does not know your child the way you do.

P4P does not give medical, psychological, therapeutic, legal, financial or other professional advice, and it does not replace care from a professional. If you are worried about your child's health, development, behaviour or safety, or about your own wellbeing, please speak to a doctor, health visitor, psychologist or other qualified professional.

Every family and every child is different, so we cannot promise any particular result, whether that is sleep, behaviour, development, health or how things feel at home. You decide what is right for your family. Take what helps, and leave the rest.

A free account costs nothing and has no time limit. It gives you a selection of blog posts, Library items, free guides and whatever else we mark as free. We may change what is included in the free account over time.

P4P+ gives you the full Hub for as long as your membership is active: courses, the Library, member tools, the Village4Parents community, and the PaPa and MaMa assistants.

Monthly. A monthly membership renews every month, and we charge the payment method you chose, until you cancel.

Yearly. A yearly membership is a fixed first term of 12 months at the yearly price shown at checkout, which may include a discount for those 12 months. We email you at least 30 days before your 12 months end. If you have not cancelled by then, your membership carries on as a monthly membership at the monthly price that applies at that time, which you can cancel whenever you like (see section 5).

Founding member. A limited number of Founding memberships (500 places) are available for one payment. A Founding membership gives you P4P+ for as long as P4P runs the Hub, with nothing to renew, plus a small welcome gift we post to the address on your account.

"For as long as P4P runs the Hub" means exactly that: it is tied to the Hub, not to your lifetime or ours. If we ever close the Hub for good, we tell Founding members at least 6 months ahead. A Founding membership is personal, includes the second login described in 4.6, and cannot be sold or transferred.

One P4P+ membership covers you and one other adult. You can invite a partner, co-parent, grandparent, friend or anyone else helping raise your children. They get their own login and full member access. Their private spaces stay theirs and yours stay yours: only what either of you puts in the shared spaces is visible to both (the privacy policy explains exactly what that means). If the membership ends, their member access ends too. You can change who your second person is once every 30 days.

You can also buy single products, such as an in-depth course, a crash course or a guide, without a membership. You pay once. Nothing renews.

What you buy stays in your P4P Library for as long as P4P offers the product and you keep your account. If we ever have to retire a product you paid for, we will tell you at least 60 days ahead and, where we can, give you a way to download what is downloadable.

If you bought something on its own and later become a member, or stop being one, the thing you bought stays yours either way.

Before you pay, we always show the total price, including VAT and any other charges that apply where you live. If we change the price of P4P+, the new price applies from your next renewal after we have told you, and we tell you at least 30 days ahead. If you do not want to continue at the new price, you can cancel before it applies.

When you start a membership that renews, you authorise us and our payment provider, Stripe, to take the agreed payments until the membership ends. We never see or store your full card details.

Discount codes, launch prices and referral offers apply only as described with that offer, usually one per order. They cannot be combined unless we say so, and cannot be exchanged for money. The referral programme is in section 6.

If a payment fails, we will try again and let you know, and member access may pause until the payment goes through. If it stays unpaid, we may end the membership. Anything you bought separately is not affected.

You can cancel P4P+ at any time in your account settings, in the same number of steps it took to join. Cancelling stops the next renewal. You keep full access until the end of the month or the 12-month term you have already paid for, and we will not charge you again.

If you cancel a yearly membership during its first 12 months, the cancellation takes effect when those 12 months end. Unless the law says otherwise, we do not refund the part of the 12 months you have not used.

Once your first 12 months are over and your membership carries on monthly, cancelling takes effect at the end of the month you are in.

If you live in the EU, you generally have 14 days to change your mind about a purchase made online. This is how it works at P4P:

Outside the cases above, we do not refund periods that have already started, or because you stopped using P4P or changed your mind after the 14 days, unless the law says we must. Sometimes we may choose to give a refund or credit in a particular situation. That does not mean we will do the same every time.

If something goes wrong on our side, such as a double charge or content that does not work, write to us and we will put it right.

Any individual member with an active paid P4P+ membership can join. We give you a personal referral link and/or code (your "link").

This is a personal programme between members. It does not make you our employee, agent, affiliate, reseller or business partner.

A referral counts (a "qualifying referral") when all of these are true:

Only one person can be rewarded for a purchase. The link or code recorded at checkout decides who that is. If someone forgets to use your link, that purchase does not earn a reward.

We correct genuine technical tracking errors. Buying through your own link, fake accounts, artificial purchases and purchases arranged mainly to earn a reward do not count. Genuine purchases by your family, friends or colleagues do.

Someone who joins through your link currently pays USD 180 for the first year of an eligible yearly P4P+ membership. The referral price applies to the first year only. After that, the membership continues as described in section 4.

The referral offer cannot be combined with other discounts unless we say so. We may change the offer for future referrals. That never affects a qualifying referral that is already complete.

You earn a one-time reward of USD 50 for each qualifying referral. There is no reward for renewals, or for people the person you referred goes on to refer. A reward shown as pending is not yet payable.

We pay rewards in USD to the bank account registered in your account, within 30 days after they become payable. Charges from your own bank or payment provider, such as receiving or currency conversion fees, are yours.

If the purchase is refunded, cancelled, reversed or charged back before the reward becomes payable, no reward is due. If we have already paid a reward and the purchase is later reversed because of fraud, a chargeback or something similar, we may deduct it from future rewards or ask you to pay it back.

Share your link with people you genuinely know. Please do not:

If we suspect misuse, we may look into it and hold the reward involved while we do. If we reasonably conclude a referral is invalid, fraudulent or manipulated, we may refuse the reward and suspend or remove you from the programme. We do not hold back other valid rewards just because one referral is being checked.

To run the programme we use what we need to track referrals, check membership status and pay rewards, as described in our privacy policy. Please share your link yourself, and do not give us other people's contact details without their permission.

You are responsible for any personal tax on rewards you receive. We may ask for information we reasonably need for tax, accounting, reporting or payment purposes. Nothing here is tax or legal advice.

We may change, pause or end the programme, including the reward, the referral price or which memberships count. Changes apply only to future referrals and never take away rewards you have already validly earned.

We may suspend or end your participation straight away for fraud, manipulation, serious misuse or a serious breach of this section. If your P4P+ membership ends, you can no longer make new qualifying referrals, but valid rewards you have already earned are still paid.

We cannot promise you will make referrals or earn rewards. We are not responsible for delays caused by things reasonably outside our control, but we will fix proven tracking errors where we reasonably can.

We give you a personal, limited, non-exclusive and non-transferable right to use P4P content for yourself and your household, and not for commercial purposes. This right lasts as long as you have access to that content.

Printables, scripts and worksheets are made to be printed and used at home. If you work with families, for example as a teacher, childminder or therapist, and want to use our material with the people you work with, ask us first at hello@parents4parents.com. We usually say yes. Sharing links to P4P content that is publicly available is always fine.

Please do not:

If you see something that breaks these rules, use Report on the post, message or profile.

We may, but do not have to, remove content, limit what an account can do, or close an account where that is reasonably needed to protect members, children, the community or P4P. When we do, we tell you what we did and why, unless telling you would put someone at risk or the law does not allow it. If you think we got it wrong, reply to that message and we will look at it again.

Badges and contribution signals in the Village describe how people take part. They are not scores or rankings, and you choose which ones show on your profile.

You keep ownership of everything you post, write or upload to P4P, such as Village posts, replies, notes and photos.

So that P4P can work, you give us a free, worldwide, non-exclusive licence to host, store, display, reproduce and technically process that content, only as needed to run P4P and show it where you posted it, to the people you shared it with. We will not use your posts in our marketing without asking you first.

When you delete something, it disappears from P4P. Copies can stay in our backups for a short time before they are overwritten. Replies other members wrote to your post stay theirs.

Please only post what you have the right and permission to share, especially anything involving children or other people, and nothing that breaks the law or the house rules.

PaPa and MaMa generate answers with artificial intelligence. They draw on P4P content and on the context you choose to share with them, such as your child's age and stage or what is happening right now. Their answers are produced automatically and are not checked by a person before you see them.

Answers can be incomplete, out of date or simply wrong. Please do not rely on them for anything about health, safety, medication, allergies or emergencies. For those, speak to a professional or call 112.

Please do not use the assistants to create anything harmful, or try to make them break these terms. Your conversations are saved in your history so the assistants can remember context for you. You can delete them at any time. The privacy policy explains how they are processed.

All content on P4P, including text, video, audio, illustrations, frameworks, tools, software and design, and the Parents4Parents, P4P, Village4Parents, PaPa and MaMa names and logos, belong to Parents4Parents B.V. or to our licensors, and are protected by intellectual property law.

Apart from the rights in section 7, these terms do not give you any right to use our name, logos or content.

We aim to keep P4P available all the time, but we cannot promise it will never be interrupted. Sometimes it will be down for maintenance, updates or reasons outside our control. We will try to plan maintenance for quiet hours and tell you in advance when we can.

We improve and change P4P regularly, and may update, replace or retire features for good product, technical, security, legal or operational reasons. If we remove or substantially change something you pay for, we tell you in advance and you can cancel.

Nothing in these terms limits our liability where the law does not allow it to be limited, including for death or personal injury caused by our negligence, for intent or gross negligence, or under your statutory rights as a consumer.

Beyond that, we are only responsible for loss that is a foreseeable result of us breaking these terms, and our total liability to you is limited to the amount you paid us in the 12 months before the problem.

As far as the law allows, we are not responsible for loss caused by:

You can delete your account at any time in your account settings. If you have an active membership, cancel it first so it does not renew. Deleting your account removes your access, including to things you bought separately, so download anything you want to keep first.

We may suspend or close an account if someone seriously or repeatedly breaks these terms, puts other people at risk, or does not pay. If the problem can be fixed and is not urgent, we warn you first and give you a reasonable chance to put it right. We may act straight away in cases of fraud, serious abuse, deliberate interference with security, illegal activity or a serious safety risk. If we close your account without good reason, we refund any time you have paid for and not used.

What happens to your information when your account closes is set out in the privacy policy.

We may update these terms for legal, security, technical, operational or business reasons. Changes only apply from the moment they take effect, never backwards. For changes that affect you in a meaningful way, we email you and show a notice in the Hub at least 30 days before they take effect. Small fixes, like typos, we simply correct.

If you do not agree with a change, you can cancel before it takes effect. If you keep using P4P after that date, the new terms apply.

These terms are governed by the law of the Netherlands. If you live in another country, you keep the protection of the mandatory consumer laws of that country.

If you have a complaint, write to hello@parents4parents.com first. We reply within 5 working days and aim to solve it within 14.

If we cannot solve it together, you can take it to the competent court in the Netherlands, or to the court where you live if the law gives you that right.

If any part of these terms turns out to be invalid, it is replaced by the closest valid equivalent and the rest still applies. If we do not enforce a right straight away, we have not given it up.

Email hello@parents4parents.com, call +31 85 333 5747, or use the contact page. By post: Parents4Parents B.V., Sint Pieterskade 26 A-01, 6212 AD Maastricht, the Netherlands.